Terms and Conditions
Terms of Use
- BOOKINGS
(i) All bookings require a valid/active credit/debit card number to reserve your booking.
EFT will not be accepted unless the booking is made and paid 28 days prior to the date required and only after agreement by Management.
(ii) Driver details will not be confirmed to the Client until payment is made.
(iii) Payment will not be taken until a Driver has been allocated
(iv) Pre-bookings are preferred (especially Thursday, Friday & Saturday evenings!). Bookings can be made 6 months in advance.
(v) Bookings are accepted via the Operations sms number 0411 301 301 (from overseas +61 411 301 301).
The Client accepts full responsibility to cancel future dated bookings by notifying Operations on 0411 301 301.
(vi) To ensure you can secure a ‘short notice’ Booking, a minimum of 2 hours notice is preferred. However shorter time-frames may be accommodated depending on Driver availability for Clients with an account. New Clients will need to set up an account a minimum of 2 hours prior to their preferred booked time.
(vii) Bookings are confirmed when a Booking or Operations Team Member confirms availability via a Confirmation text message (sms), or a phone call or an email is received by the Client.
(viii) The Confirmation sms will be sent on the day of the Booking, or the day prior to the Booking if the booking is scheduled before 3pm.
If the Booking is for a High Demand day then Confirmation will generally be sent the day prior.
If the Confirmation of a Booking is provided prior to the Booked day, then the Client understands and accepts that the Driver or the pick up time may be altered on the day.
(ix) The Confirmation sms will include the Driver’s name and mobile number.
The Client, or their representative, agrees that the Driver’s name and mobile number will not be used by the Client, or their representative, at any other time except for the Booking for which it is intended and provided.
The Driver agrees that the Client’s name and mobile number will not be used by the Driver, or their representative, at any other time except for the Booking for which it is intended and provided.
(x) On receipt of the Confirmation sms , it is the responsibility of the Client to ensure or confirm their booking details are accurate.
(xi) When Booking, trip fares are calculated on the most direct route from the pick up point to the destination point. If the Client directs the Driver a different route then further charges may apply. These further charges may cover the distance, the extra time taken to cover the distance (charged as Wait Time), as well as any Wait Time charges that may have accrued if any unscheduled STOPS were made. These charges will be at the discretion of We Drive U Management after discussion with the Driver.
(xii) Surcharges are applied in order for We Drive U to provide and maintain higher Driver and Operating costs during peak, Public Holiday, etc bookings.
. - (i) The Client agrees to their information being used for the immediate, direct and indirect purposes of booking with We Drive U and affiliates.
(ii) The Client, or their representative, agrees that the Driver’s name and mobile number will not be used by the Client, or their representative, at any other time except for the Booking for which it is intended and provided.
(iii) The Driver agrees that the Client, or their representative, name and mobile number will not be used by the Driver at any other time except for the Booking for which it is intended and provided.
Note: We Drive U will not provide any information, financial or personal, to any other person or company without a subpoena or other legally binding directive, accordingly, affiliates will not be provided with financial information.
. - PAYMENT
(i) Payment is pre-paid by debit or credit card only.
a.) Payment will not be accepted via PayID
b.) Payment will not be accepted via EFT without prior approval by Management.
c.) Payment will be charged against the debit or credit card on file prior to a Driver being sent to the Client.
d.) An account billed must be agreed by Management a minimum of 72 hours prior to We Drive U sending a Driver to the Client. See 3.(ix)
(ii) Visa or Mastercard preferred. Amex will incur a 1.5% surcharge.
(iii) Cash is NOT accepted for bookings.
(iv) Bookings where We Drive U supply a vehicle (eg: hire coach) requires a $250 deposit, of which $50 is non refundable.
(v) The Client agrees to their credit card being charged immediately, retained on file for future use and if applicable, on completion of the journey for any additional charges in accordance with these Terms of Use. NOTE: We Drive U do not keep credit card details. We Drive U use a secure 3rd Party finance company specifically designed for payments. We Drive U can only see the last 4 digits of card numbers and expiry date after credit/debit card details are stored in their secure databases. All other information received by We Drive U is deleted / destroyed immediately after details have been added to their system. We Drive U do not keep any payment information that can be misappropriated.
(vi) If payment is made via online booking, then the Client agrees to provide their debit / credit card details to We Drive U when requested, for future use.
(vii) If We Drive U are unable to successfully process your credit card payment, we may cancel your request. However we WILL contact you to advise we are unable to process your payment so that we can seek an alternate method of payment. Based on the error message we receive for being unable to process your payment we may advise you to contact your financial institution for more information.
(viii) Payment for Christmas, New Year, festivals, events, etc require a $50 holding deposit when booked with the remainder of the payment charged against the credit/debit card on file 24 – 48 hours prior to the booking. This $50 holding deposit is non-refundable.
(ix) Where an Invoice is requested before payment is made:
a.) Management approval must be agreed a minimum of 72 hours prior to the booking
b.) A $20 Admin fee will be applicable
c.) Payments not made by the Due Date on the Invoice will incur a 25% surcharge of the total owed.
(x) In the circumstance where We Drive U provide a service prior to payment:
a.) If the payment is unsuccessful against the credit/debit card on file, an updated credit/debit card must be provided within 7 days from the date of the service.
b.) If an updated credit/debit card is not provided within 7 days from the date of the service, a 25% surcharge of the total owed will be added to the amount owing and will be charged as part of the outstanding amount when the charge is processed. The surcharge will not exceed $50,
(xi) We Drive U will not provide any financial information to any other person or company without a subpoena or other legally binding directive.
. - CANCELLATIONS (See also REFUNDS)
(i) Metropolitan cancellations require a minimum of 2 hours notice prior to the the Booked and Confirmed time of pick up or full fare is payable. (Metropolitan is as defined by the relevant capital city definition).
(ii) If our Driver arrives at, or is within, 1 hour of arriving at the pick up address of the Booked and Confirmed time of pick up, and the Client chooses to cancel, full fee is payable.
(iii) If your booking is a Driver-by-the-hour then a minimum of 2 hours notice prior to the the Booked and Confirmed time of pick up is required or the minimum 3 hour booking fee will be charged.
(iv) Outer metropolitan areas where the pick up point is more than 1 hours drive from the closest capital city, 3 hours notice is required or full fee is payable.
Based on the distance the Driver has traveled to the Customer, and the amount of notice actually provided by the Customer, may contribute to the REFUND being less than just the deduction of the processing fee. In these cases the refund will be at the discretion of We Drive U Management after discussion with the Driver.
EXCEPTIONS:
– Christmas Day & New Years Eve – these bookings require 24 hours notice or full fee is payable
– Festivals (or equivalent) or distances as stated in changes to a confirmed booking.
If you have made a prepayment and cancel without providing appropriate notice as above, we will retain all of your prepayment.
. - CHANGES TO A CONFIRMED BOOKING
(i) All Client requested changes to a confirmed booking require 2 hours notice prior to the confirmed pick up time. These changes must be confirmed by an Operations Team Member via sms text.
(ii) Changes to confirmed booking times are subject to availability.
(iii) When changes are confirmed by an Operations Team Member, changes incurring further charges will be debited automatically at the time of the change or on conclusion of the journey. This includes changes of either the collection or destination address or additional stops.
EXCEPTIONS:
– if the pick up point is more than 1 hours drive from the closest capital city, then 3 hours notice is required or full fee is payable.
– if the pick up is from a festival (or equivalent) more than 1.5 hours drive from the closest capital city then 24-hours notice is required or full fee is payable.
If the ‘change to a confirmed booking’ becomes a ‘cancellation’ at a time within the above time-frames, no refund will be provided.
(ii) If our Driver arrives at, or is within 20 minutes of, the pick up address and the Client changes their pick up time to more than 60 minutes later, full fee is payable.
(iii) If we can still accommodate the Clients updated/new booking time either with their existing Driver or an alternate Driver, then a ReBooking / Call Out fee of $80 is applied, or Wait Time rates apply. If the distance involved is greater than 20 klms from the nearest capital city, then further charges may be applied at the discretion of We Drive U Management.
WE DRIVE U CHANGES TO A CONFIRMED BOOKING TIME
Due to logistics it may be necessary for We Drive U to advise the Client of a change to their preferred Booked time.
This could be due to:
– previous clients not adhering to their Confirmed pick up time (keeping the Driver waiting)
– traffic ie: detours, Police activity, unexpected traffic jams, accidents blocking roads etc
– weather conditions slowing traffic or detours around flooding etc
Either We Drive U Operations or your Driver (or both) will keep you as abreast of these changes of circumstances as possible.
. - PICK UP (See also WAIT TIME).
(i) The We Drive U Driver will be at the pick up point approx 5 – 10 mins prior to pick up.
(ii) The Client is considered a ‘No Show” if our Driver arrives at the pick up address, and the Client is not contactable.
The Driver will wait, and continue to attempt contact, for up to 15 minutes before leaving.
After 15 mins, if the Client has not contacted the Driver, then the Driver will continue to their next Client.
Full fare plus Wait Time charges will be payable.
(iii) If the pick up is a CAR ONLY and involves collecting the keys from the client or other responsible person, (within reasonable vicinity of the car, ie: 10 minutes walking distance), then a $20 surcharge will apply.
If the key collection is from a location not within reasonable vicinity of the car, a fee commensurate with Wait Time, will be applied.
This fee is at the discretion of the Driver after discussion with We Drive U Management.
(iv) If the pick up is a CAR ONLY and involves finding the car in a carpark or equivalent (ie: a ‘car search’) then a $20 surcharge will apply.
This fee is at the discretion of the Driver after discussion with We Drive U Management.
(v) If the pick up is a CAR ONLY and involves clearing any belongings etc from the car prior to driving it, then a minimum $40 surcharge will apply. If the time taken to clear the car to ensure it can be driven safely takes more than 15 minutes, then Wait Time charges will be applied as well.
(vi) If the pick up is a CAR ONLY and the owner is not present, then the Driver will take photo’s of the vehicle before taking the vehicle.
(vii) If the Driver arrives and the vehicle is fitted with an Interlock, then a mouthpiece still in it’s sealed wrapping must be supplied to the Driver before they will drive the vehicle. The Driver will keep the mouthpiece for future trips.
(viii) If the Driver is running more than 30 minutes late then $50 will be credited to the Customers next trip at over $121. This credit cannot be used in conjunction with any other credit.
. - DRIVER DELAYS
(i) If our Driver has made every effort and allowed an appropriate period of time to arrive at the pick up point for the Booking time and is delayed by unforeseen circumstances, and the Client chooses to cancel whilst the Driver is in transit to them, then full fee is payable. The exception is if the Driver is still with a previous Client.
(ii) Whilst unforeseen delays do occur from time to time, our Driver will always get to you and make every effort to communicate these delays.
. - REFUNDS and ‘SAVED’ fares
REFUNDS
(i) All debit or credit card refunds incur a $7.50 processing fee which will be deducted from the amount to be refunded.
If the original booking includes an Out of Area or other surcharge, then that surcharge will not be refunded.
(ii) If the payment was made via EFT the refund will incur a $10.00 processing fee which will be deducted from the amount to be refunded.
If the original booking includes an Out of Area or other surcharge, then that surcharge will not be refunded.
Partial refunds are at the discretion of We Drive U Management.
‘SAVED’ fares
The option to ‘save’ the paid fare for a future booking is available at no extra cost should the trip not go ahead due to unforeseeable circumstances.
(i) Any ‘saved’ fare not used within a 3-month period will be refunded to the debit or credit card used to pay for the original fare, with the $7.50 processing fee for a refund deducted.
(ii) Any fare paid by EFT and ‘saved’ as a credit will be forfeited if not used within a 3-month period.
. - PASSENGER OVERFLOW
(i) Additional fees apply for an overflow of passengers from the client vehicle to be carried in the Co-Driver vehicle, and is subject to the discretion of the Co-Driver.
If the Co-Driver agrees to carry the overflow of passengers or luggage from the client vehicle, then a minimum $40 surcharge, or a fee commensurate with Taxi/Uber/Didi (which ever is the greater) will be charged to the credit card on file.
This fee is at the discretion of the Co-Driver after discussion with We Drive U Management.
(ii) Whilst carrying ‘overflow’ passengers, if an incident occurs in the Co-Drivers vehicle requiring cleaning, then a Cleaning Fee may be applied and will be charged to the credit card on file.
This fee is at the discretion of the Co-Driver after discussion with We Drive U Management.
. - One stop per booking where travel time exceeds 45 minutes is included free of charge and for the Health and Safety of our drivers.
. - Additional fees apply for secondary journeys.
. - For bookings with 5 or more stops:
– a minimum fee of $20 will be charged per stop instead of from Point A to Point B
OR
– a Wait Time charge of the accrued ‘Stop & Wait’ time will be charged after the destination is reached and the Driver has advised We Drive U Operations they have completed the trip.
This fee is at the discretion of the We Drive U Management.
. - WAIT TIME is charged at $80 per hour pro-rata and applies as follows.
At the conclusion of the 5 minutes ‘grace’ period, Wait Time charges will be applied retrospectively to either the Booking time or the Driver arrival time as below.
Wait Time applies from:
(i) the Booked and Confirmed time of pick up until the Client is ready to depart, or the Driver departs with the Client vehicle as a ‘car only’ trip, provided the Driver has arrived before or at the Booked time
or
(ii) the time the Driver arrives if it is after the Booked time until the Client is ready to depart, or the Driver departs with the Client vehicle as a ‘car only’ trip.
Wait Time charges apply for stops that take longer than 5 minutes, or, in the instance of more than one stop, then a Wait Time charge of the accrued ‘Stop & Wait’ time will be charged after the destination is reached and the Driver has advised We Drive U Operations they have completed the trip.
NOTE: The Driver & CoDriver receive 100% of Wait Time fees.
. - ‘ON CALL’ or ‘Driver-by-the-hour’ Rates are charged at $80 per hour.
Other Day or Hourly rates, ’round trip’ rates (eg: wine tours etc) can be tailored to your needs after discussion with We Drive U Management.
(i) The Hourly rate payable will be fixed and any part hour will be deemed as being part of the next hour. eg: 3 hours 25 minutes will be classed as 4 hours.
(ii) The Day rate will be for a 6, 7 or 8 hour day as agreed by Management in conjunction with the Driver.
Neither the Hourly nor the Day rate will be calculated ‘pro-rata’.
Any cancellation of a ‘Driver-by-the-hour’ on the day of the booking (or after 10pm the night prior to a morning booking), will incur a 3-hour fee as per the Cancellation information in these Terms and Conditions / Terms of Use.
. - PEAK TIME RATES
Monday to Friday excluding HIGH DEMAND days (Public holidays or events) (see below)
Morning Peak: 6:45am – 9:30am
Afternoon Peak: 3:00pm – 6:30pm
All bookings with a pick up time between these hours will incur a further charge of $20.
Peak time rates will be added for metropolitan areas including cities large enough to have traffic congestion during peak times (eg; Newcastle NSW, Geelong Vic). Non-metropolitan areas where the Driver is not impacted by peak traffic to either get to the Client, or drive the Client, will not be subject to a peak time charge at the discretion of We Drive U Operations and/or the Driver.
. - SCHOOL drop-offs / pick ups:
Morning Peak: 6:45am – 9:30am
Afternoon Peak: 2:30pm – 6:30pm
NOTE: Wait Time charges will apply if the pick up exceeds 10 minutes & will be charged from the arrival time at the school until the departure time from the school.
All bookings with a pick up time between these hours will incur a further charge of $20.
Peak time rates will be added for metropolitan areas including cities large enough to have traffic congestion during peak times (eg; Newcastle NSW, Geelong Vic). Non-metropolitan areas where the Driver is not impacted by peak traffic to either get to the Client, or drive the Client, will not be subject to a peak time charge at the discretion of We Drive U Operations and/or the Driver.
. - MEDICAL pick ups
To ensure our Drivers can provide adequate service at the medical facility and at the destination, a $40 surcharge is applied in addition to the standard fare calculated.
This surcharge is applied at the discretion of We Drive U Management after discussion with the Driver.
. - AIRPORT pick ups or drop offs
To ensure our Drivers can provide adequate service at the airport, a $40 surcharge is applied in addition to the standard fare calculated.
This surcharge is applied at the discretion of We Drive U Management after discussion with the Driver.
. - NIGHT OWL RATES
(i). High Demand rates supersede Night Owl rates when applicable and at the discretion of Management.
(ii). Night Owl Rates are charged at normal calculated rates plus:
– 11:40pm – 12:55am Monday to Sunday inc. All bookings with a pick up time between these hours will incur a further charge of $50.
If the Driver is running more than 20 minutes late then $20 will be credited to the Customers next trip at over $121. This credit cannot be used in conjunction with any other credit.
– 12:56am – 1:55am Monday to Sunday inc. All bookings with a pick up time between these hours will incur a further charge of $75.
If the driver is running more than 20 minutes late then the Night Owl Rate will be $50.
– 1:56am – 2:55am Monday to Sunday inc. All bookings with a pick up time between these hours will incur a further charge of $100.
If the driver is running more than 20 minutes late then the Night Owl Rate will be $75.
– 2:56am – 5:29am Monday to Sunday inc. All bookings with a pick up time between these hours will incur a further charge of $200.
If the driver is running more than 20 minutes late then the Night Owl Rate will be $150.
(iii). If a destination is reached after 12:30am and the Driver is more than 30 minutes from their nearest capital city or their local ‘home’ area, then a $50 surcharge may be applied. This surcharge is applied at the discretion of We Drive U Management after discussion with the Driver.
. - MORNING KOOKABURRA RATES
Morning Kookaburra Rates are charged at normal calculated rates plus:
– 5:30am – 6:44am Monday to Sunday. All bookings with a pick up time between these hours will incur a further charge of $100. If the driver is running more than 20 minutes late then the Morning Kookaburra Rate will be $75.
This surcharge, or part thereof, is applied at the discretion of We Drive U Management after discussion with the Driver.
. - OUT OF AREA RATES
Out of Area Rates are defined as a Driver needing to travel more than 20 klm from their home area and are charged at normal calculated rates plus:
– a $25 fee where the driver is required to drive further than 20 mins or 20 klm to a pick up point OR to return to their nearest capital city / local area after arriving at the destination.
– a $50 fee where the driver is required to drive further than 45 mins or 40 klm to the pick up point OR to return to their nearest capital city / local area after arriving at the destination.
– a $75 fee where the driver is required to drive further than 1 hour to the pick up point OR to return to their nearest capital city / local area after arriving at the destination.
– a $100 fee where the driver is required to drive further than 1.25 hours to the pick up point OR to return to their nearest capital city / local area after arriving at the destination.
– a $150 fee where the driver is required to drive further than 1.5 hours to the pick up point OR to return to their nearest capital city / local area after arriving at the destination.
– a $200 fee where the driver is required to drive further than 1.75 hours to the pick up point OR to return to their nearest capital city / local area after arriving at the destination.
– a $300 fee where the driver is required to drive further than 2 hours to the pick up point OR to return to their nearest capital city / local area after arriving at the destination.
The ‘Out Of Area’ surcharge is applied at the discretion of We Drive U Management after discussion with the Driver.
. - CAR PARK / FUEL charges (inc EV’s)
(i) If a Driver needs to pay Car Parking fees for your car, the fee paid plus a $5 Processing Fee will be charged.
(ii) The Client confirms the vehicle contains enough fuel to complete the journey. If there is not enough fuel to complete the journey a Wait Time charge may be applied for the time taken to fuel the vehicle. If it is a CAR ONLY and the Driver needs to add fuel to your vehicle, the cost of the fuel plus a $5 Processing Fee will be charged.
(iii) If the vehicle is an EV, the Client confirms the vehicle contains enough charge to complete the journey. If there is not enough charge to complete the journey a Wait Time charge may be applied for the time taken to find a charging station and charge the vehicle. If it is a CAR ONLY, the Driver will be in communication with the Client for a ‘charging’ discussion to occur. The Driver will not be responsible for finding a charging station and charging the vehicle. The vehicle will be either left at the pick up point or moved to a different location at the Clients discretion.
. - HIGH DEMAND days (Public holidays or events)
To ensure our service meets the high demand on special dates, a High Demand (HD) surcharge is applied in addition to the standard fare calculated.
Night Owl Rates will apply, where applicable, after the High Demand surcharge time is exceeded.
HD days:
– Christmas Eve (24th December – $50. From 6pm – midnight)
– Christmas Day (25th December – $100. From 6:45am 25 December to 2:55am 26 December)
– Boxing Day (26th December – $50. From 6:45am – midnight)
– New Years Eve – kids fireworks – (31st December – $50. From 6:30pm to 9:59pm 31st December)
– New Years Eve (31st December – $100. From 10:00pm 31st December to 2:55am 1st January)
– New Years Day (Night Owl Rates – 1st January. From 2:56am to 6:55am)
– New Years Day ($50 – 1st January. From 6:56am – midnight)
– Australia Day (26th January – $50. From 12 noon to midnight)
– Good Friday (date varies annually – $50 . From 6:45am – midnight)
– Easter Sunday (date varies annually – $50. From 6:45am – midnight)
– Easter Monday (date varies annually – $50. From 6:45am – midnight )
– Anzac Day (25th April – $50. From 12 noon to midnight)
– Deferred or other Public Holidays – $20. (Kings Birthday, Labour Day, etc. From 6:45am – midnight)
NOTE: If the gazetted Public Holiday falls on a weekend and there is then designated another day as the Public Holiday, then that day is regarded as ‘Deferred‘ and will incur a $20 surcharge as a designated Public Holiday.
.
The above surcharges will be applied prior to payment for the trip, (and may be taken as a deposit), at the discretion of We Drive U Management.
The Client will be charged the full amount for their trip up to 48-hours prior to the booking time, prior to their Driver arrival.
. - HIGH DEMAND event locations (Arenas, Festivals, Entertainment venues etc)
– Spring Racing Carnival : Derby Day, Oaks Day & Stakes Day (October / November annually) – $50 – Melbourne only from Flemington racecourse & immediate surrounds
– Spring Racing Carnival : Cup Day (first Tuesday in November annually) – Melbourne – $50, Sydney – $50.Surcharges will be applicable in the State where the Public Holiday is occurring, excluding Cup Day where a surcharge exists for Sydney.
.
– Arenas and larger sports or entertainment venues: (Marvel Stadium, MCG, Allianz, Olympic Park / Accor Stadium, Qudos Arena etc) where Clients & Drivers need to negotiate on-sight to meet – a $40 surcharge may be applied for contingencies.
This surcharge will be at discretion of We Drive U Management after discussion with the Driver.
– Smaller sports venues (eg: car parks at race tracks (Randwick, Rose Hill, Warwick Farm, Caulfield, Flemington on days other than listed above, Moonee Valley, etc), suburban football grounds, etc) where Clients & Drivers need to negotiate on-sight to meet – a $30 surcharge may be applied for contingencies.
This surcharge will be at discretion of We Drive U Management after discussion with the Driver.
– Other sports or entertainment venues: where Clients & Drivers need to negotiate on-sight to meet – a $30 surcharge may be applied for contingencies.
This surcharge will be at discretion of We Drive U Management after discussion with the Driver.
– Festivals and other entertainment venues (eg: Day On The Green, Return to Rio, etc) where Clients & Drivers need to negotiate on-sight to meet – a $50 surcharge will be applied for contingencies. This surcharge to be paid as a holding deposit against the booking at the time of booking and is non-refundable.
The Client will be charged the above surcharge up to 48-hours prior to the booking time, prior to their Driver arrival.
. - VEHICLE REGISTRATION & ROAD-WORTHINESS
(i) The Client confirms the vehicle being transported is currently registered.
(ii) The Client confirms the vehicle is roadworthy.
(iii) If the Driver feels the vehicle safety is compromised, (appears visibly unroadworthy on external viewing), or when the Driver enters the vehicle there is an issue (eg: loose steering wheel, unstable drivers seat etc), it is up to the discretion of the Driver on whether they will drive it. If necessary, the Driver will communicate with We Drive U Operations to decide on their suitability to Drive that vehicle. If a decision is made that a We Drive U Driver will not drive the vehicle, no refund will be provided.
. - VEHICLE INSURANCE
(i) The Client confirms the vehicle being transported is comprehensively insured.
(ii) It is the Clients responsibility to check their insurance policy includes additional drivers aged over 30.
(iii) The Client agrees to take full responsibility for the vehicle in the event of an accident caused by a third party. These claims are to be made by the Client on the insurance applicable to the vehicle.
(iv) In the unlikely event that an accident is the fault of a We Drive U Driver, the Driver will only cover the insurance excess to a maximum of $1500. A minimum of 3 repair quotes must be provided to We Drive U plus a copy of the claim to the Clients insurance company for reimbursement of the insurance excess.
(v) In the unlikely event of an accident, if the Client vehicle is not comprehensively insured, no liability is accepted by We Drive U or the We Drive U Driver.
. - RENTAL VEHICLES
(i) When our Driver arrives at the pick up point and the vehicle to be driven has been hired by our Client, then all onus is on the Client in case of any accidents.
(ii) If the Client books us well in advance to drive a rental vehicle (eg; a campervan from a festival), then the onus is on the Client to advise We Drive U in advance to ensure the Driver allocated can be added to the rental policy. It is the Clients responsibility to pay for the removal of insurance excess against the rental vehicle. If this is not done, and in the unlikely event of an accident, the Client will accept all liability.
. - REFERRALS
Referring a new client earns a $20 referral credit for the referring client.
(i) Referral credits are not redeemable for cash or refunds.
(ii) Referral credits are valid for 3 months from the date the referred client takes their first trip after which time the referral credit expires.
(iii) Each referral credit is redeemable for fares over $121 to a maximum of $20 credit per trip. If the fare is over $250 and the client has more than one referral credit, then a second $20 referral credit may be applied at the discretion of We Drive U Management.
(iv) Referral credits are only valid for fares over $121 and not valid for any surcharges that may be added to a fare less than $121.
(v) Only one credit (referral or other credit) can be applied to each trip unless decreed by We Drive U Management.
(vi) Referral credits cannot be used in conjunction with any other We Drive U credits unless decreed by We Drive U Management.
. - We Drive U reserves the right to use an associated company should a We Drive U Driver be unavailable.
The We Drive U Client understands additional charges may apply in the event that an associated company is used.
We Drive U will not provide any financial information to any other person or company without a subpoena or other legally binding directive.
. - We Drive U reserves the right to refuse or cancel a service for any reason.
. - We Drive U Drivers are bound by the laws governing road rules. Any infringements such as speeding etc. will be the personal liability of the Driver.
.
These Terms and Conditions/Terms of Use are subject to change, without notice.
Contact Us
We Drive U – servicing Melbourne, Sydney, Gold Coast
Ph: 0411 301 301
If phoning from overseas to book a Driver for your time in Melbourne, Sydney, Gold Coast or Brisbane, please phone +61 411 301 301
(e) info@wedriveu.com.au